Employee Engagement and the Home-Improvement Industry
Last year, one major home-improvement chain made national news when it announced it would introduce a new sales associate, OSHbot, a customer-service robot that assists shoppers in finding the products they’re looking for in stores. The announcement prompted HBO’s Last Week Tonight show, hosted by John Oliver, to produce a segment on the importance of real, human sales assistants in home-improvement stores. Oliver’s argument was that sales assistants are not there to help people buy things; they’re there to “stop couples from tearing each other apart.”