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How much has organizational culture in your office changed in the last 10 years? What do you suppose it will look like in 2030? If you want to look forward and see what culture changes are coming, you can start by looking back. Organizational culture has been with us for ages, even if the study […]

Do you feel like you’ve had some long job searches? People have been looking for work since the beginning of recorded history! Filling job openings has been an activity since assigned professions became part of human culture. In 17th-century B.C., the Babylonian Code of Hammurabi addressed apprenticeship, while written records from 55 B.C. show that […]

In an industry as competitive as manufacturing, gaining an edge over the competition is essential. You’re already trying to operate as efficiently and safely as possible, so what’s the next most effective way to enhance your operation? According to a Deloitte study, “building digital muscle” is an effective way to set yourself apart, making investments […]

Use your words. Say “please” and “thank you.” Clean up after yourself. The simplest rules – the ones you teach your kids, or the ones you remember from elementary school – often aren’t posted in any workplace. Usually, nobody needs the reminder. Unfortunately, all it takes is one horror story to demonstrate the importance of […]

Apps have changed the way we interact, shop, run errands and generally go about our days and nights – so much so, we likely pay no mind to it. But consider how transactions have been eased in: grocery stores, with self-checkout lanes pharmacies, through online prescription refills theaters and concerts, by bypassing ticket lines In […]

In 1982, leadership expert and motivational speaker Mark Sanborn moved into a neighborhood where his view of customer service was transformed. In his first internationally best-selling book, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary, he tells the story of a postman who revolutionized the way […]