AI at Paycom
With smart AI enhancements built in to our software since 2015, we’re innovators in HCM automation
Ethically enhancing the client experience
Our approach to AI
In an ever-evolving landscape, we’re committed to simplifying the lives of our clients and their employees. We recognize the power of artificial intelligence (AI) and continue using it to further automate and streamline legacy processes. To that end, we choose the right model and infrastructure for the job. Whether that’s generative AI, machine learning, natural language processing, automated decision engines, vision language models or another type, we collectively call it Paycom’s “smart AI.”
Our smart AI
What is Paycom’s “smart AI”? It’s built within our proprietary single software, aiding users by eliminating decisions, steps and tasks across the HR life cycle. To further maximize efficiency and ROI for our clients in meaningful ways, our smart AI:
- writes job descriptions from a few keywords you supply
- pulls from new hires’ resumes to prepopulate their HR data, eliminating reentry
- automates HR workflows for each position, based on your org’s rules
- self-starts and self-builds scheduled payrolls
- guides employees to ensure an accurate paycheck before payroll submission
- approves or denies employees’ time-off requests, based on rules you set
- parses uploaded receipts to prefill employees’ expense reimbursement requests
- identifies which employees are most at risk to leave
- and much more
Holding ourselves accountable
Our stance on AI development
Transparency and explainability
We establish clear lines of accountability and governance structures to ensure our AI systems are developed and deployed responsibly, all while giving clients the game-changing automation they deserve.
Data security and privacy
Privacy and data security continue to be top priorities for clients who entrust Paycom with their personal information. All personal client data is self-hosted on our premises and duplicated across multiple facilities nationwide. AI systems are developed with privacy in mind and in strict compliance with our privacy policy and security standards. Being built as a single-database software provides additional layers of protection and, unlike others in our industry, ensures your data isn’t shared across multiple third parties.
Retaining a human touch
While AI often can be the smartest tech in the stack, it lacks the strength of human instinct. Therefore, our oversight is vital to the secure, compliant and accountable operation of AI. That includes our service model of providing clients a single point of human contact, which AI can enhance, but never replace. Through our human-in-the-loop approach, we’re committed to identifying and mitigating bias in our systems to further promote fairness and inclusivity as we do throughout our entire organization.
Keeping an eye on AI
AI should never operate in a vacuum. Developments and enhancements are overseen, tested and reviewed prior to deployment, and monitored and reevaluated while in use by multiple departments and a data protection officer for compliance. Furthermore, AI governance regarding system and oversight effectiveness is routinely reported to our Board of Directors.
